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Terms and Conditions

Last Updated: 1 January 2026

 

 

1. Acceptance of Terms

 

Welcome to Una (the "App" and the website (www.una-app.com) (the "Website"), together the "Services"). The Services are owned and operated by HappyCo Ltd. (“the Company”, "we," "us," or "our"). These terms and conditions will also apply to any future name, brand, or form of the Services. 

 

By downloading, accessing, or using the Services, you signify that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you may not use the Services. We reserve the right to change or update these Terms, but we will do so fairly and transparently. If we make material changes (for example, changes that affect your subscription, rights, or obligations), we will provide you with clear notice (e.g., via the App or email) and, where required, obtain your consent. If you do not agree to the updated Terms, you can stop using the Services,  or terminate any subscriptions before the changes take effect. Your continued use of the Services following the posting of changes will mean that you accept and agree to the changes.

 

2. Website Use

Our Website provides information about Una, allows you to apply for membership, sign up for updates, or otherwise contact us.

You may use the Website for lawful purposes only. You agree not to misuse the Website, attempt unauthorized access, interfere with its operation, or use it in any way that infringes applicable laws or the rights of others.

We may modify, suspend, or withdraw the website (or any part of it) at any time without notice.

 

3. Medical Disclaimer

 

The information provided by the Services is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. It is a complementary tool to support your wellbeing journey.

 

  • Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition.

  • Do not disregard professional medical advice or delay in seeking it because of something you have read on the App.

  • The Services are not intended for the diagnosis, prevention, or treatment of any medical condition.

  • While our goal is to provide supportive insights and guidance, we do not warrant the absolute accuracy, completeness, or reliability of any information or guidance provided for your specific, individual health circumstances.

By using the Services, you agree that any decisions you make based on the Services’ content are your sole responsibility. The Services’ guidance is provided “as is” to the fullest extent permitted by law, but this does not affect any statutory rights you may have (for example, your right to services of satisfactory quality and provided with reasonable care).

 

4. Pioneers Programme 

 

If you are using the App as part of the pre-release phase ("Pioneers Programme"), the App is being provided for testing and evaluation purposes only. You acknowledge and agree that the App may contain bugs, errors, or other issues and may not be fully functional during this Programme. Your use of the App is at your own risk.

 

We make no warranties or representations, express or implied, regarding:

  • the accuracy, reliability, completeness, or timeliness of the App;

  • uninterrupted or error-free access to the App; or

  • suitability of the App for any particular purpose.

 

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 

 

 

5. Privacy Policy

 

Your use of the Services is also governed by our Privacy Policy, which is available here. The Privacy Policy describes our data collection, use, and disclosure practices and is hereby incorporated by reference into these Terms.

 

 

6. User Accounts and Responsibilities

 

To access certain features of the App, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to:

  • Provide accurate and complete information when creating your account.

  • Notify us immediately of any unauthorized use of your account.

  • Use the App in compliance with all applicable laws and regulations.

  • Not to use the App to upload, post, or transmit any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.

 

You may not share your account credentials, and we may suspend accounts suspected of misuse.

 

 

7. Paid Subscriptions and Billing 

Some features of the App may require a paid subscription. If you choose to subscribe, you agree to the pricing and payment terms that are presented to you at the time of your subscription.

  • You authorize us to charge your selected payment method on a recurring basis as per your subscription plan (e.g., monthly or yearly) until you cancel your subscription.

  • All payments are non-refundable, except as required by law.

  • It is your responsibility to manage and cancel your subscription through the app store (e.g., Apple App Store or Google Play Store) or other provided methods. If the App offers a free trial period, we will clearly inform you of the trial terms (such as duration and the subscription price after the trial). You will need to accept those trial-specific terms, and unless you cancel before the trial ends, you may be automatically charged the applicable subscription fee when the trial period expires.

 

All payments are non-refundable, except as required by law. In particular, if you reside in the UK or EU, you have a statutory right to cancel your subscription contract within 14 days of purchase (the “cooling-off period”) without giving any reason. To exercise this right, you must inform us at admin@una-app.com (or if you subscribed via an app store, you can inform the app store per its refund procedures) of your decision to cancel within the 14-day period. If you cancel within this period, you are entitled to a full refund of the subscription fee. Where you have started using the service and then cancel within 14 days, we may be permitted to deduct a pro-rated amount for the service used up to the point of cancellation. This paragraph does not affect any additional rights you may have under law if the digital service is faulty or not as described.

 

 

8. Third-Party Services

 

The App may contain links to or integrate with third-party websites, services, or applications (e.g., Apple Health, Samsung Health, wearables, apps (including, but not limited to period tracker apps) or social media platforms). We are not responsible for the content, accuracy, or practices of any third-party services.

 

  • When you access or use a third-party service, you do so at your own risk and are subject to that third party's terms and conditions and privacy policies.

  • You expressly relieve us from any and all liability arising from your use of any third-party services.

  • Use of third-party service integrations is at your own risk. We do not guarantee accuracy or continuity of data from third-party devices and apps.

 

9. User Content Licensing

 

By uploading, posting, or submitting any content to the App ("App Content"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such App Content in connection with the operation of the App and for our business purposes. This license is needed so we can run and improve the service, but it does not transfer ownership – you retain all rights and ownership in your User Content.

 

​You acknowledge and agree that we may use your content and data for the purposes outlined in our Privacy Policy, including for research and development and the development of artificial intelligence and machine learning models. We use data to make our wellbeing insights and features smarter. Wherever possible, we do this with anonymized or aggregated data that cannot identify you. In rare cases, we may need to use limited personal data inside our systems, but we keep your personal data protected and use only what is necessary. We will never use information that can directly identify you in order to train models outside our organisation unless you give us explicit permission.

 

​In addition, as part of your participation in the Pioneers Programme, you may join a community group on a third-party platform such as WhatsApp. Content you share in this group is also considered "User Content" under these Terms, and you grant us the same license to use any feedback, comments, or suggestions you provide for the purpose of improving the App and for our business purposes. We will anonymize or aggregate any such feedback or suggestions used for business purposes and will not use any identifiable information without your explicit written consent. You also acknowledge that we do not own or control any third-party platforms and are not responsible for their privacy or security practices.

 

​You represent and warrant that you own or have the necessary rights to the User Content and that its use by us will not infringe or violate the rights of any third party.

 

 

10. Limitation of Liability

 

To the fullest extent permitted by law, in no event shall the Company, its directors, employees, or agents, be liable for any:

  • direct, indirect, incidental, special, or consequential damages; or

  • loss of profits, revenue, data, goodwill, or other intangible losses;

arising out of or in any way connected with your use of the App or Website, whether based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

 

In no event shall the Company’s total liability exceed the greater of:

  • the amount you paid to use the App in the twelve (12) months preceding the claim; or

  • £50 (fifty pounds sterling).

 

These limitations apply to the extent permitted by applicable law and are not intended to deprive you of any remedies you are entitled to under the law (for example, rights under the Consumer Rights Act 2015).

 

 

11. Indemnification

 

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or relating to:

  • your User Content;

  • your use or misuse of the Services;

  • your violation of these Terms; or

  • your infringement of any third-party rights.

 

 

12. Termination & Suspension

 

We may, at its sole discretion and without notice, suspend or terminate your access to the Services if:

  • you violate these Terms;

  • your conduct is harmful to other users or the platform;

  • required by law or regulatory authorities.

 

Upon termination, all rights granted to you under these Terms shall immediately cease.

 

 

13. Modifications to the Terms

 

We may revise these Terms from time to time. If material changes are made, we will provide notice through the App or via email before the updated Terms take effect. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

 

 

14. Governing Law and Dispute Resolution

 

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

 

If you have any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the App, we ask that you first contact us so we can attempt to resolve the issue. We are committed to addressing user concerns in good faith. Should informal negotiations not resolve the matter, either you or we can propose to submit the dispute to binding arbitration, but this will only occur if both parties voluntarily agree. The arbitration shall be conducted by a single arbitrator and shall be final and binding on both parties. If the arbitration is unsuccessful or a party refuses to participate, the dispute may then be submitted to the exclusive jurisdiction of the courts of England and Wales.

 

 

15. Miscellaneous

 

  • Entire Agreement: These Terms constitute the entire agreement between you and the Company regarding the App.

  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

 

16. Contact Us

 

If you have any questions about these Terms, please contact us at admin@una-app.com. 

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